Privacy Policy

This Privacy Policy describes how FarmHouse Fresh ("we" or "us") collects, uses and discloses your personal information when you visit or make a purchase from www.farmhousefreshgoods.com (the Site) and participate in our mobile messaging program (the Program). In this Policy, we refer to any information that can uniquely identify an individual as Personal Information.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or sign up for our mobile messaging program. The lists below describe what personal information we collect and why.

Device information

Examples	Purpose of collection	Source of collection	Disclosure for business purpose
Version of web browser, IP address, time zone, cookie information, pages/products you view, search terms, and how you interact with the Site	To load the Site accurately for you, to perform analytics on Site usage, to optimize our Site and to personalize your experience	Collected automatically when you access our Site through cookies, log files, web beacons, tags, Quantcast, Microsoft Clarity and pixels	Shared with our processor Shopify and analytics providers (e.g., Google Analytics, Quantcast, Microsoft Clarity). Carriers supporting our Program are not liable for delayed or undelivered messages.

Order information

Examples	Purpose of collection	Source of collection	Disclosure for business purpose
Name, billing address, shipping address, payment information (including credit‑card numbers), email address, phone number	To provide products or services to you to fulfill our contract; process your payment information; arrange for shipping; provide invoices and/or order confirmations; communicate with you; screen orders for potential risk or fraud; and, in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services	Collected from you	Shared with our processor Shopify, shipping partners (e.g., Advanced Shipping Manager, Avalara) and payment processors (e.g., PayPal).

Customer‑support information

Examples	Purpose of collection	Source of collection	Disclosure for business purpose
Name, email, address, order number	To provide customer support	Collected from you	Not routinely shared for a business purpose.

Mobile messaging data

Examples	Purpose of collection	Source of collection	Disclosure for business purpose
Phone number, opt‑in/opt‑out status, keywords (e.g., SUBSCRIBE, STOP), and message log (time stamps and content)	To send transactional and promotional text messages, including order updates, account alerts, special offers, and cart reminders; to manage subscriptions; to enforce opt‑out requests; and to comply with legal obligations. Messages may be sent using an automatic telephone dialling system.	Collected from you when you opt into our Program via checkout, a sign‑up form or by sending a keyword.	We share this data only with our messaging service provider (Klaviyo) to send messages. We do not share your mobile opt‑in data, consent, or SMS conversations with third parties for their own marketing purposes.

Minors

The Site and Program are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us so we can delete it.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store; you can read about how Shopify uses your personal information at Shopify’s privacy policy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information, or otherwise protect our rights.
• We may share device information with analytics providers (such as Google Analytics) to better understand how customers use our Site and improve it. You can opt-out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.
• We share mobile messaging data with our messaging service provider (Klaviyo) solely to operate the Program. Carriers supporting our Program are not liable for delayed or undelivered messages.

We do not sell or rent your SMS consent status or personal data collected through the Program to third parties.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with advertising partners, and in some cases through cookies or similar technologies (which you may consent to depending on your location). For more information about targeted advertising, visit the Network Advertising Initiative.

You can opt out of targeted advertising at any time via the following links:

• Facebook settings
• Google settings
• Bing settings

Additionally, you can opt-out by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide services to you, including offering products for sale, processing payments, shipping and fulfilment of your order, communicating with you about our products and services, and providing marketing communications. We also use your Personal Information to administer the Program, including sending transactional and promotional SMS messages. Messages may be sent using an automatic telephone dialling system, and message frequency may vary. Carriers are not liable for delayed or undelivered messages.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases: (1) your consent; (2) performance of the contract between you and the Site; and (3) our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site or opt into our Program, we retain your Personal Information for our records unless and until you ask us to erase this information. To learn about your right of erasure, please see the Your rights section below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud (e.g., temporary denylists of IP addresses associated with repeated failed transactions), which do not have a legal or otherwise significant effect on you.

Cookies and Tracking Technologies

Cookies are small data files downloaded to your computer or device when you visit our Site. We use functional, performance, advertising and social media cookies to remember your preferences and improve your experience. Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted. You can control cookies via your browser settings. Blocking cookies may affect your experience and may not completely prevent the sharing of information with advertising partners.

Cart Reminder Tracking: We use cookies, pixels or similar tracking technologies to monitor items you add to your cart and determine when to send cart-reminder SMS messages. This tracking allows us to send you timely reminders about products you left in your cart. These cookies do not collect sensitive personal information but may link browsing behaviour to your phone number for the sole purpose of sending you cart reminders. You can manage these cookies through your browser settings or by opting out of cart-reminder messages via the Program.

Text and Marketing Notifications (Updated)

By entering your phone number at checkout, subscribing via our sign-up form or keyword, you consent to receive recurring service-related messages (e.g., order updates, account alerts) and promotional messages(e.g., promotions, specials, cart reminders). Consent is not a condition of purchase. Messages may be sent using an automatic telephone dialling system, and message frequency may vary. Message and data rates may apply. For support, text HELP to the number that messaged you or contact Customer Care at 888-773-9626 or customercare@farmhousefreshgoods.com. To opt out, reply STOP or use the unsubscribe link. Carriers are not liable for delayed or undelivered messages.

Do Not Track

Because there is no consistent industry understanding of how to respond to Do Not Track signals, we do not alter our data collection and usage practices when we detect such a signal.

State Laws

We endeavour to comply with state telemarketing laws where applicable (e.g., Florida Telemarketing Act, Washington Revised Code, Oklahoma Telephone Solicitation Act). For details on our compliance and your rights, see the State law section in the Terms below.

Dispute Resolution and Class Action Waiver

All disputes arising out of your use of the Site or Program will be resolved through confidential arbitration. Both parties waive the right to proceed in court or as part of a class action. See the Dispute resolution and class action waiver section in the Terms for details.

Retention and Marketing Partners

When you visit or log in to our website, cookies and similar technologies may be used by our data partners to link these activities with other personal information they or others have about you (e.g., your email or home address). We or our partners may then send communications and marketing to those email or home addresses. You may opt out of this advertising by visiting app.retention.com/optout.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The latest version will always be posted on the Site.

Contact

For more information about our privacy practices, questions or complaints, contact us at customercare@farmhousefreshgoods.com or 1-888-773-9626 ext 2. You may also mail us at FarmHouse Fresh, 8797 County Road 858, McKinney TX 75071, United States. If you are unsatisfied, you may lodge a complaint with the Texas Attorney General.

Mobile Program Terms and Conditions

Last updated: September 2025

These Mobile Program Terms and Conditions govern your participation in the FarmHouse Fresh mobile message service (the Program). By opting into the Program, you agree to these terms. We may modify or cancel the Program or its terms at any time; your continued participation constitutes acceptance of any changes.

Program Description

The Program allows us to send service-related messages and promotional messages to your mobile device:

• Service-related messages: Updates, alerts and information (e.g., order updates, account alerts, shipping notifications).
• Promotional messages: Promotions, specials and other marketing offers (e.g., sweepstakes, cart reminders, sale announcements).

Consent

By providing your phone number and opting into the Program (e.g., by checking a box, responding to a keyword or entering your number at checkout), you consent to receive recurring SMS/text messages from and on behalf of FarmHouse Fresh via your wireless provider to the mobile number you provided, including messages sent using an automatic telephone dialling system. Consent is not a condition of purchase. You must be 18 years or older to participate.

Costs and Message Frequency

We do not charge for the Program, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. Message frequency varies—you may receive multiple messages per month depending on your interactions and subscriptions.

Opt-Out and Help

You may opt out of the Program at any time by replying STOP to any message or using the unsubscribe link (where available). You will receive a one-time confirmation text. No further messages will be sent unless you re-initiate contact. To receive help or assistance, reply HELP or contact Customer Care at 1-888-773-9626 ext 2 or customercare@farmhousefreshgoods.com.

Mobile Service Providers and Liability

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number and promptly update us if the number changes. To the extent permitted by law, we are not liable for failed, delayed or misdirected delivery of information sent through the Program.

Privacy

We respect your privacy. Please see our updated Privacy Policy for information on how we collect and use your Personal Information. We will not share or sell your SMS opt-in data or consent with third parties for their marketing purposes.

State Law Compliance

We endeavour to comply with relevant state telemarketing laws. For example:

• Florida Telemarketing Act and Do Not Call Act: We assume you are a Florida resident if your shipping address or area code is in Florida. Mobile messages sent in direct response to your messages (e.g., response to keywords, opt-in, help or stop requests and shipping notifications) are not considered “telephonic sales calls” under Florida law.
• Washington Revised Code: We assume you are a Washington resident if your area code is in Washington. We comply with commercial telephone solicitation requirements to the extent applicable.
• Oklahoma Telephone Solicitation Act of 2022: We assume you are an Oklahoma resident if your area code is in Oklahoma. Mobile messages sent in direct response to your messages are not considered “telephonic sales calls” under Oklahoma law.

You agree to notify us in writing if you are a resident of a different state and the above assumptions do not apply to you.

Dispute Resolution and Class Action Waiver

Any dispute arising from the Program will be resolved by confidential arbitration, not in court. An arbitrator will decide the dispute and the arbitrator’s decision may be confirmed by a court. Both parties waive the right to proceed in a class action or to consolidate claims. If a court finds the class-action waiver unenforceable, the arbitration agreement will be void.

Changes to Terms

We may modify these Mobile Program Terms at any time. The updated version will be posted on our Site. Your continued participation in the Program constitutes acceptance of the updated terms.